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Quickstart
HELP CENTER

Need help with your Juice card or payment?

Choose what you need to do next. Activate your card, set up account access, find cardholder support, get business help, or open the page for your specific program.

Activate your card→Cardholder support→

If your card, email, or employer gives you a program-specific support page, start there. It has the right portal, contact details, and documents for that program.

Start with one task

Most questions have a clear next step

Pick the task that matches what you are trying to do.

Activate your card

Have your physical card with you? Start the official activation flow.

Activate your card

Create a username

Set up the username and password you will use to access your account.

Create a username

Access your account

Open the official web portal or find the Juice Mobile download links.

Access your account

Report a lost or stolen card

Call the number on the back of your card right away. No card in hand? Call Cardholder Support at 1-855-687-2114.

Call cardholder support

Question a transaction

Check recent activity in Juice Mobile or the web portal. If a charge looks wrong, call the number on the back of your card or contact Cardholder Support.

Get cardholder support

Get cardholder support

Find phone, email, and in-app chat options without going through a sales form.

Get cardholder support

Get business help

For client administrators and program operators managing setup, funding, cards, invitations, and employee uploads.

Open business help

Find your card benefits

Some Juice cards include Mastercard Benefits. Check your card or program materials to see if yours does, then use the secure Mastercard Benefits site.

View Mastercard Benefits

Follow a product guide

Step-by-step guides for Juice User, Juice Pro, and Payments Center, screen by screen.

Browse Product Guides

Benefits and eligibility vary by card program. See the Mastercard Benefits site and your program materials for current terms, coverage, exclusions, and claims instructions. We do not collect card details on this site. If your program materials do not mention benefits, call the number on the back of your card.

Looking for a specific program?

Use the support page for your program

Cardholder support is not one-size-fits-all. Select the program name shown on your card, letter, email, or employer instructions. Each approved program page keeps its own activation path, support contact, portal handoff, and agreement set.

Find my program→
CICA LIFE

Get help with your payment or find CICA LIFE Policyholder Services.

If you do not see your program, use the support number on your card or the general Cardholder Support route. Do not guess which program page or phone number applies.

Two different desks

Keep cardholder and business help separate

Cardholder support

Need to activate a card, create account access, check a program-specific path, or get help with a payment? Go to Cardholder Support.

Cardholder Support

Business help

Managing a client program? Use Business Help for setup, funding, card design, invitations, employee uploads, and admin guides.

Business Help

Before you contact support

Use the official portal or app for account activity. Never send your full card number, security code, PIN, password, or one-time code by email or chat. If a program-specific page gives you different instructions, follow that page.