Need help with your Juice card?
Start with the support path for your program. Call the number on the back of your card for program-specific help, or contact Juice cardholder support by phone, email, or in-app chat.
We do not ask you to enter card details, account credentials, or security codes on this website.
Phone, email, or chat in the app
Call the number on your card
For the most accurate program-specific support, use the phone number printed on the back of your card.
Phone support hours vary by program. Follow the hours or instructions provided with your card or program materials rather than assuming one schedule applies to every card.
Email cardholder support
Email support is available Monday–Friday, 9:00 AM–5:00 PM ET.
Use email for questions about your card or payment experience. Do not send full card numbers, PINs, security codes, passwords, or other sensitive information by email.
Chat in the app
When chat is enabled for your program, open the Juice app or cardholder portal and choose the support option.
In-app chat support is available Monday–Friday, 9:00 AM–5:00 PM ET.
Common next steps
Activate your card
Use the dedicated activation route for card activation, username creation, and approved app handoffs.
Activate your card→Create a username
If you have a card but have not enrolled in online access, use the approved account-access flow.
Create your username→Open Juice Mobile
Already enrolled? Download the app for your program and sign in to manage your card.
Get Juice Mobile→Open Juice User
Use the web experience associated with your program. If you are not sure which experience applies, start with the number on the back of your card.
Open the web portal→EXTERNALLeaving juicefin.com. Opens in a new tab.Juice User Guide
Step-by-step help for every screen in the Juice User portal, from sign-in to statements and card controls.
View Juice User guide→Payments Center Guide
Open your payment link, choose how to receive your payment, and confirm your transfer, step by step.
View Payments Center guide→Before you reach out
WE WILL NOT ASK YOU TO POST SENSITIVE CARD CREDENTIALS ON THIS PAGE.
This page helps people who already have a Juice card or payment relationship. For a new payment program or implementation conversation, use the separate business and sales paths on Contact.